Frequently Asked Questions

Product Descriptions – Paradise a La Carte makes every effort to be as accurate as possible. However, Paradise a La Carte does not warrant that product descriptions or content of any Paradise A La Carte product or service sold is accurate, complete, reliable, current or without error. If a product offered by Paradise a La Carte is not as described your sole remedy is to return it in unused condition. From time to time products may appear different than showed on our web page.  Manufacturers at times change their packaging without prior notice.

Delivery of Alcoholic beverages requires a signature from an authorised representative who is over the age of 18 and who can provide proper documentation at time of delivery.

Only individuals over the age of 18 may purchase alcoholic beverages, identification will be required.

Returns – Delivery charges are not refundable unless merchandise is damaged or defective.

Yes.  We will do everything possible to make your holiday extraordinary, if you don’t see it, contact us and we will do everything possible to provide the item for you. Please contact us at [email protected].

Yes.  Please read our special request policy below:

Special Requests – We will try to accommodate special requests and/or instructions, regarding your order Please direct your special requests to our email address [email protected].

Yes.  Please read our cancellation policy below:

Cancellations – Immediate deliveries require cancellations to be requested within 15 minutes after placing the order to avoid incurring delivery charges.

For orders with advance purchase of a four day window cancellations must be made within 24 hours of the scheduled delivery date to avoid incurring delivery charges.

Delivery Costs and Minimum Orders

Orders of:

• 25,00 € or under incur a 13,95 € delivery fee
• 74,00 € or under incur a 5,95 € delivery fee
• 75,00 € or over qualify for free delivery

• If your flight, plans or trip have been cancelled, please advise as soon as possible, if the order has not been delivered or has not been sent out for delivery we will refund your order in full.
• If your order has been delivered, please advise the lodging representative and we will send a courier for delivery of the order. We will refund your order less deliveries fees both ways and any perishable items that may not be returnable. Special orders may not be returned.

No.  You do not need to present to receive your order.  Please indicate:

• Date and time of your arrival
• When you would like the order delivered
• Address and Name of your holiday accommodations
• Telephone number of your holiday accommodations, if available
• Name of Representative if known at your holiday accommodations
• Sign acknowledgement indicating your preference for deliveries to be left with an individual, such as a concierge or office manager, and/or authorized representative.
• Please advise your holiday accommodations that you will be having a delivery sent to you before you have arrived.
• Please note-if perishable items are to be delivered there must be refrigeration available at the holiday premises to insure the quality and safety of the perishable product.

American Express
Master Card
Visa

• You have been redirected to your secure payment page
• Please enter your Credit Card number
• Expiration Date of your credit card
• Security code
• Accept payment
• Choose the type currency in which you would like to pay
• Receipt of payment confirmation
• Your order is complete you will receive a confirmation email shortly.

• You are now at the confirmation page, please review your order.
• Indicate any checkout notes you would like to add to your order
• Accept the Terms and Conditions
• Introduce and Apply discounts codes, if any
• Confirm your order

• Click Ship to a different address
• Please enter your billing information with your:
• Full Name
• Country of Residence
• Street Address
• Town/City
• Province/State
• Telephone number
• Order Notes*Here is where you would indicate the time and date your arrival, address of your arrival, authorized representative, if any. Your preferences, if any.*

• Go to checkout page
• Please enter your billing information with your:
• Full Name
• Country of Residence
• Street Address
• Town/City
• Province/State
• Telephone number
• Order Notes*Here is where you would indicate the time and date of your arrival. Your preferences, if any.

• Enter email
• Enter password
• Confirm password
• Click on I’m not a robot and choose appropriate answers to questions
• You will be redirected to page proceed to next page
• Please choose edit Credit Card billing address and enter your Credit Card billing address.
• Please choose (if you wish), where you would like to receive your order delivered. You can always change the order delivery address at time of checkout.
• You’re ready to Shop!

Yes.  We require registration so we can assure your products can be delivered to your holiday accommodations.  Registering gives you the ability to return to unfinished purchases, review your favorite items and review past orders.